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Feedback from Chan,Malaysia for Jiuzhaigou, Xi'an tour

Dear Mr Wu,
Thank you for helping us to organise our tour to JZG and Xian and for helping us get refund for the missed flight.
We all had a wonderful time and would like to give you some feed-back:
 
Hotels:
Haiyatt Garden ... a pleasant surprise and location superb. Rooms were new and very comfortable..
Sheraton JZG... a bit old but clean, and location is first class, ... dont have to waste time travelling
Sofitel Xian.... this new hotel has beautiful architecture and rooms were faultless.  
 
Food:
Food at all the hotels is excellent, though the walk to dinning room at Sofitel is at leat 6 mins!
The outside locations were generally very good, with the exception of the lunch on arrival at Jiu Huang airport.
 
Guides:
Nancy (Chengdu), Helen and Michael (JZG) were very informative, friendly and very helpful... everything we expect of a private tour guide.
They all went the extra mile to make our visit memorable.
Ms Zizi Zhang in Xian was knowledgeable but not enthusiastic...some of us think she is too snooty!  
 
Transport:
Coaches were good and drivers drive safely and carefully.
Internal flights good - not withstanding delays due to weather!
 
Mr Wu, all of us will recommend your company to our friends for the excellent service and Mr Cheong thanks you for your effort in helping to reduce his loss on his withdrawal.
Thank you and we look forward to go touring Guilin and Lichang next year.
 
Kind regards,
Mrs Chan
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